Shipping, returns and exchanges

Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods.

To exercise the right of withdrawal, you must notify us at: ABUJARDAR Y TEXTURAS SL, registered office: C/PINTOR SOROLLA, 15, 12198, Borriol, Castellón, CIF: B12892808, Email: info@rockandtool.com , Telephone: +34 964241023, your decision to withdraw from the contract by means of an unequivocal declaration (for example, a letter sent by post, fax, or email). You may use the model withdrawal form below, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of this right before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will process the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund. We may withhold the refund until we have received the goods back or until you have provided proof of their return, whichever is earlier.

You must return or deliver the goods directly to us or to ABUJARDAR Y TEXTURAS SL Registered office: C/PINTOR SOROLLA, 15, 12198, Borriol, Castellón, CIF: B12892808 Email: info@rockandtool.com Telephone: +34 964241023, without undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be deemed met if you return the goods before the expiration of this period.

You must bear the direct cost of returning the goods. You will only be liable for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

Model withdrawal form

– To the attention of [insert the name of the business owner, their full address and, if available, their fax number and email address here]:

– I hereby inform you/we hereby inform you (*) that I withdraw from my/we withdraw from our (*) contract of sale of the following good/provision of the following service (*)

– Ordered on/received on (*)

– Name of the consumer and user or consumers and users

– Address of the consumer and user or consumers and users

– Signature of the consumer and user or consumers and users (only if this form is submitted in paper form)”

– Date (*) Delete as applicable.